Free returns & refunds

We promise to exchange or refund any items that you are not completely happy with when you return it to us in salable condition by post within 30 days of receipt, providing that certain conditions are met. Please see below for further information.

Our Returns Policy

We promise to exchange or refund any items that you are not completely happy with when you return it to us in saleable condition by post within 30 days of receipt, providing that the following conditions are met:

  • Normally, you need to let us know within fourteen days after they have been despatched (90 days for varifocals). The returned glasses need to reach us within 30 days of our original dispatch date.
  • You include the completed returns form (enclosed with your order) with your returns package.
  • Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).
  • You were not advised when you purchased (by our opticians or by information on the website) that your original order was inappropriate for your needs.
  • When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

Exclusions:

  • Bespoke Oakley, Bolle & Adidas prescription sunglasses cannot be exchanged or refunded
  • Gift Vouchers cannot be exchanged or refunded

Free UK Returns

We offer free returns within the UK, and a freepost returns label is included with the paperwork sent with your order. All items need to be returned via post to:

Eyewearbrands Team,
Unit 3 Gemini House,
Hargreaves Road,
Groundwell,
Wiltshire,
SN25 5AZ

The following information should be included with your return:

  • A completed return form (which would have been sent with your order)
  • Frames in original condition with all accessories included in your package (e.g. cases and cloths).

Please return to us in its original packaging or other suitable protective packaging to avoid item being damaged during return process. When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

If you require a returns form please call us on (+44) 01644 30 2020, or email info@eyewearbrands.com.

International Returns

All items need to be returned via post to:

Eyewearbrands Team,
Unit 3 Gemini House,
Hargreaves Road,
Groundwell,
Wiltshire,
SN25 5AZ

The following information should be included with your return:

  • A completed return form (which would have been sent with your order)
  • Frames in original condition with all accessories included in your package (e.g. cases and cloths).
  • Please note that the return fee for international orders will not be covered by Eyewearbrands unless the item is deemed faulty.

Please return to us in its original packaging or other suitable protective packaging to avoid item being damaged during return process. When you do return product we recommend that you obtain proof of postage from your Post Office/courier as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

If you require a returns form please call us on (+44) 01644 30 2020, or email info@eyewearbrands.com.