UK (UPS free next day delivery)
For all UK sunglasses orders made before 3pm, we'll aim to get the order delivered the following working day (not Saturday). It will usually need a signature. Deliveries to remote locations may take longer. For residential addresses, delivery can be made up until 7pm. UPS drivers may also leave the parcel in a safe place at their discretion.
International (free tracked courier delivery)
For sunglasses orders made from outside the UK, we will also use a tracked courier delivery service. Sunglasses orders are expected to take 3-5 days to reach mainland Europe, and up to 10 days for all other countries. Please note that some international deliveries may be subject to import duties and taxes.
Please note - if you are ordering sunglasses that state 'available with supplier' next to the frames, please be advised that the next day delivery will not apply.
Prescription Glasses and Prescription Sunglasses
UK & International (free tracked courier delivery)
As soon as your order has been dispatched from our warehouse you will receive an email to confirm this. The majority of prescription glasses orders are shipped within 10 to 14 days from order date.
If ordering prescription glasses, some may take longer due to the more complex lens combinations e.g. varifocals. There may also be a delay if our opticians need to contact you about your order. This includes some orders with more complex requirements for coatings and tints.
We work hard to ensure even the most complex prescriptions are dispatched within 14 days of being authorised by our opticians.
Once your prescription glasses/sunglasses are ready for dispatch:
You will receive an email advising you when your order has been dispatched. UK orders will be shipped via UPS tracked delivery and will arrive next working day. International orders will also be shipped via a tracked courier delivery service and will take 3-5 days to reach mainland Europe, and up to 10 days for all other countries.
If you have any questions related to your delivery please contact us on 01644 30 2020 or firstname.lastname@example.org.